SHINE Systems & Technologies Field Service Representative (FSR)- ACTIVE SECRET CLEARANCE REQUIRED- MULTIPLE LOCATIONS in Washington, United States

  • Support Homeland Security Investigations agents and analysts with case support

  • Provide desk-side training to agents and analysts

  • Train agents and analysts in a class-room setting

  • Staff the help desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues

  • Provide feedback to the Palantir engineering team about product

**This position has multiple locations around the U.S.

Required Skills

  • ACTIVE SECRET CLEARANCE

Preferred:

  • Experience with local or federal law enforcement

  • Experience using Palantir

Required Experience

  • Two years of prior experience providing training and employee support services for the Palantir Gotham software platform, at least one year of which shall have been in the context of a federal law enforcement organization