Freedom Mortgage Manager Contested/Mediation in United States

Manager Contested/Mediation

  • Job ID:2676

  • Functional Area:Servicing

  • Employment Type:Full Time

  • Location:Fishers, IN

  • Department:Foreclosures & Bankruptcy

  • Relocation Provided:No

Email a FriendSaveSaveApply withLinkedInApply Now

Position Description:


The Contested Default and Mediation Managers primary responsibility will be the monitoring and management of the Mediation and Case Specialists. Will review industry standards and coordinate with senior management in creating and maintaining processes and procedures for non-jury trial litigation and contested foreclosure matters. Will act as a liaison for the attorney, lines of business and/or investor in the resolution of the aforementioned matters. In addition to the management of contested matters, the Manager will have oversight of all meditation activity on default files. It will be the Managers responsibility to ensure a timely resolution to all mediation matters while complying with investor/insurer guidelines.Essential Job Functions:

  • Ability to effectively communicate information relating to litigation and contested foreclosure matters to appropriate departments

  • Problem solve and seek out the best solution in attempts to settle contested and mediation matters

  • Manage litigation and contested foreclosure matters with legal department and local counsel

  • Resolve routine issues including, but not limited to: settlement discussions, eminent domain, Qualified Written Response, cease and desist orders, title issues and matters involving the deceased borrower(s)

  • Daily monitoring of contested legal matters, new pleadings, issues and holds, and coordination with outside counsel

  • Maintain knowledge of litigation and mediation processes/industry challenges and solutions

  • Establish and maintain strong, effective working relationships with attorney, and servicing/investor partners

  • Maintain a high level of customer service through proactive communications with investors, attorneys and employees

  • Stay abreast of all investor/insurer Loss Mitigation guidelines

  • Act as a point of contact/liaison with the attorney, ensuring that policies and procedures are followed, including compliance with federal laws and regulations

  • Approves fee authorization request by attorney not to exceed the limits established for approval by the Company

  • Demonstratesprofessional behavior and teamwork, is punctual, dependable and adheres to Company policies and procedures

Other Related Duties:

Performs other related duties as assigned

Travel to on-site mediations, hearings, trials as needed- approximately 25% travelSupervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • ManagesLitigation and Mediation team

  • Create procedures and job aides to ensure consistent processing

  • Manage daily/weekly/monthly reporting

Qualifications:To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

  • Bachelor Degree preferred

  • 2-5 years of experience in Loss Mitigation and Default servicing required

  • Identify and resolve problems in a timely fashion following established guidelines

  • Ability to effectively present information to supervisory, etc.

  • Ability to write reports and correspondence

  • Proficient in computer skills and knowledge of word processing, spreadsheet, accounting, general ledger, accounts receivable, accounts payable, e-mail and internet software

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

  • Must be able to handle high volumes in a fast-paced environment

Freedom Mortgage is a privately held, full-service residential mortgage lender licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands. We are one of the largest and fastest-growing privately held mortgage companies in the country, as well as the #7 lender in the nation. Freedom Mortgage currently services more than $100 billion, and we are a top VA and FHA lender. And we are continuing to grow! Freedom Mortgage is again on the Inc. 5000 list of the nation’s fastest growing private firms. This year we ranked #1842; our revenue ranks as the largest in the state of NJ and largest nationwide in the category of Financial Services in 2017.

Freedom Mortgage has over 5300 employees and offices nationwide. Locations include suburban Philadelphia (multiple sites in Southern New Jersey and Fort Washington, PA) and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers in Melville, NY; Orlando, FL; San Diego, CA; San Dimas, CA; and Tempe, AZ.

Freedom Mortgage team members enjoy our total rewards program, including excellent benefits, perks, business casual dress, rewards programs, training, development and career opportunities. Community spirit is one of our shared values and Team Freedom Cares is our philanthropic arm helping us get involved in the communities in which we operate. Learn more about us and apply!

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans