BrightView Senior Account Manager in Tucker, Georgia

Overview

Brighter futures start here. Welcome to BrightView. We’re a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.

BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we’re reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement.

A brighter future is in your hands. We’re currently seeking a Senior Account Manager (SAM). The Senior Account Manager (SAM) serves as the primary contact for BrightView's clients. They build and sustain long-term relationships, focusing on both client retention and ancillary sales, while providing oversight for field operations. The Senior Account Manager supervises the Production Manager, who directly manages all field operations and Associate Account Managers. They are responsible for coaching and developing these team members.

What you'll do:

  • Develop and maintain long-term relationships with customers.

  • Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.

  • Lead, facilitate or assist in the resolution of customer problems or concerns.

  • Proactively present site enhancement ideas to existing customers.

  • Ensure renewals of each current account within the customer portfolio.

  • Identify and pursue opportunities to sell ancillary services.

  • Generate referrals from the existing client base and communicate these to the Business Developer.

  • Develop accurate estimates and takeoffs for both new and existing clients as needed.

  • Supervise the Production Manager in field operations and the Associate Account Managers in customer relationship development.

  • Communicate regularly with the Production Manager to ensure client needs and expectations are consistently met or exceeded.

  • Train and develop junior team members.

  • Ensure branch financial goals are met by maintaining acceptable gross margins for base contract work and ancillary services.

  • Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of branch.

  • Maintain satisfactory Accounts Receivable levels.

  • Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.

  • Other tasks and duties as assigned by the Branch Manager.

Skills we're seeking:

  • 2 or 4 year degree in a business-related field or equivalent experience in a service industry.

  • Must be able to travel.

  • Minimum of 5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry or local marketplace.

  • Knowledgeable in practices related to landscape maintenance services.

  • Knowledge of the horticultural requirements for plant material found in the local market.

  • Ability to coach and develop teams.

Perks:

  • Competitive salary

  • Paid time off

  • Medical, dental, and vision insurance

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

ID2018-15154