Nordstrom Technical Program Management II - Customer in Seattle, Washington

We are a specialty retailer offering the very best of what’s next in fashion for men, women and children since 1901.


Whether you design clothes or business strategies, crunch numbers, lead projects or write code, we have a place for you at our Seattle headquarters. And we think Seattle is a pretty great place to live. More than just rainy days and coffee, Seattle has it all — mountains and beaches, arts and parks, music and film. It's made up of quirky neighborhoods, award-winning restaurants, and thriving industry. Come see for yourself!

We have an exciting opportunity for a “hands on” data driven program management leader that enjoys the challenge of working with a highly collaborative team with responsibilities that are pivotal to the Nordstrom customer experience. The team operates and enhances an ecosystem of highly scalable business critical APIs and Services that offers a 360-degree view of the customer. This provides Nordstrom with the ability to provide a personalized experience online or instore across all our different brands.

As a Technical Program Manager II, you will work closely with multiple teams – engineering, product management, finance, marketing, operations and services to define roadmaps, requirements, and ultimately measure results for various customer initiatives. The ideal candidate must possess a high degree of collaborative skills, technical acumen, strong data driven critical thinking skills and the ability to communicate effectively on many levels.

A day in the life...

  • Manages a one or more services or projects, the intake of new requests, their roadmaps and works closely with product management to deliver business results

  • Collaborate, influence, communicate and help deliver results with decisions that impact the strategic direction for customer data and engagement at Nordstrom

Specific Competencies...

Drives Team to Results

o Agile champion with strong problem-solving skills, analytical capabilities, and drives for continuous improvements

o Influences others to achieve outcomes even when not in control

Displays Critical Thinking

o Utilizes a scientific Test & Learn approach to formulating a hypothesis and gathering data to incrementally learn and refine solutions to problems in an Agile manner.

o Provides creative solutions and innovative ideas to difficult cross discipline issues

Demonstrates strong Technical Acumen

o Experienced with applying leading technologies and cloud services to solving business challenges and making it a strategic enabler

o Able to analyze and troubleshoot problems utilizing technical skills and tools.

You own this if you…

  • Bachelor’s degree or equivalent work experience required

  • Experienced with utilizing RESTful web services and cloud services

  • Able to perform analysis using query languages like SQL, Splunk, Elastic Search etc.

  • Strong verbal and written communication skills

  • Understanding of project and program management with 1-3 yrs. of experience in a fast-paced environment taking a product through its complete lifecycle using Agile methodologies

  • Excellent cross-group collaborator and ability to build strong relationships with stakeholders and key partners for the program

We’ve got you covered...

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan and much more depending on your role.

/We are an equal opportunity employer committed to providing a diverse environment./

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.


Job: *Technology

Title: Technical Program Management II - Customer

Location: Washington-Seattle

Requisition ID: 348684