Bass Pro Shops Director of Housekeeping - Located in Branson, MO in San Juan, Puerto Rico

Director of Housekeeping - Located in Branson, MO

Location: San Juan, Puerto Rico

Department: Housekeeping

Posted: 04-16-2018

Location Name: BCL

Wage: Depends on Experience

Position Type: Full Time

Shift: Varies

Position Summary:

The Director of Housekeeping will oversee the operations of the housekeeping, laundry and all public space at Big Cedar Lodge and its affiliated properties.

Expected Contributions:

  • Ensures Big Cedar Culture continues to evolve and is sustained at a high level.Maintains Big Cedar service delivery at best-in-class and a subject of benchmarking.

  • Develop budgets and drive leaders to deliver on those budgets

  • Coach leaders in the Housekeeping to practice leadership that drives Big Cedar culture and business objectives

  • Create and execute on plans to increase efficiencies and service levels in Housekeeping.

  • Maintain high morale on the housekeeping team

  • Ensure that the housekeeping department functions efficiently.

  • Ensure that all rooms meet or exceed Big Cedar standards

  • In partnership with housekeeping leadership, create and manage a training program that prepares new associates to clean rooms in accordance with Big Cedar standards, increase productivity and reduce turnover. Essential Functions:

  • Hire, train, coach and lead leaders in Housekeeping, Laundry and Public Space.

  • In partnership with Finance, create an annual budget

  • Working with departmental leaders ensure that revenues are met and expenses are managed to budget

  • Ensure that guest rooms and public spaces are immaculately clean; walk rooms frequently

  • Partner with Engineering to ensure that all rooms are functioning properly and repaired quickly

  • Monitor guest feedback and respond appropriately and quickly to concerns

  • Partner effectively with other departments to enhance the associate and guest experience

  • Follow all company policies and procedures at all times and hold your leaders accountable to the same

  • Develop leaders and future leaders in your departments

  • Perform quality and inventory control checks of all resort areas.

  • Oversee the distribution of inventory, supplies and equipment; order and maintain appropriate inventories of all materials used.

  • Ensure that applicable health, safety and security procedures are followed.

  • See that guest requests are dealt with properly and in a timely manner.

  • Oversee the distribution and inventory of the Uniform Room.

  • Other duties as assigned

Candidate Profile:

Education and Experience

  • High school diploma or GED; 4 years’ experience in the hospitality leadership, management operations, or related professional area.

  • 4 year degree in a related field preferred

Skills and Knowledge

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.

  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules that apply to job (e.g., OSHA, EPA, ADA, CFC, NFPA, ASI).

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

  • Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

  • Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

  • Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Management Competencies

  • Adaptablility - Ability to effectively adjust to major changes in work tasks or the work environment.

  • Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.

  • Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.

  • Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.

  • Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

  • Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.

  • High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

  • Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

  • Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Bass Pro Shops is proud to be an Equal Opportunity Employer.