M Tech - Comfort Systems Dispatcher/Service Coordinator in Round Rock, Texas

Mtech has been serving the central Texas business community for over 25 years. The company designs, installs and services commercial and industrial facilities. Mtech is part of the Comfort Systems USA family of mechanical contractors.

Mtech has a position available for a Service Dispatcher. We are looking for an experienced professional who enjoys working with a team but who also takes pride in being responsible for their own book of business.

JOB FUNCTIONS & DUTIES:

  • Maintain the service technicians daily schedules

  • Dispatch technicians as service calls are completed

  • Schedule return trips with customer when parts are in

  • Maintain the on call schedule for technicians

  • Maintain customer database with current information

  • Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times

  • Provide accounting with maintenance contract billing information

  • Prepare service invoices and time cards for processing

JOB QUALIFICATIONS:

  • Commercial Service industry experience preferred

  • At least 2 years experience in dispatching and customers service

  • Advanced customer service skills

  • Ability to multi-task

BENEFITS:

  • Elective Health, Dental & Vision Insurance

  • Short & Long-term disability insurance

  • Company paid Life and AD&D Insurance

  • 401k Savings plan: Mtech will match a percentage of income

  • Paid time off