University of Rochester Retail Consultant in Rochester, New York


Full Time 40 hours Grade 008 University IT / CS


8 AM-5 PM


Position Summary:

Responsible for providing exceptional customer service to departments, faculty, staff, students and other University of Rochester associated entities. Responsible for daily store operations including, but not limited to, consulting, quoting, order entry, sales transactions, paperwork/cash handling, in-store marketing, product stocking, and maintaining store appearance.

Specific Responsibilities:

Under direction of the Assistant Manager of UR Tech Store with latitude for independent judgment and in accordance with established departmental policy:

Sales Consulting & Quoting

  • Consults with customers to determine appropriate solutions
  • Guides customers to departmental standard equipment
  • Researches product specifications and availability
  • Generates customer quotations
  • Promotes products, offerings, and sales promotions in-store

Store Operations

  • Maintains a clean and professional storefront
  • Sets and maintains appropriate stock levels
  • Researches and introduces new products
  • Monitors inventory turns and take action to return stagnating products
  • Processes daily paperwork, including preparation of cash reconciliation and bank deposit
  • Ensures compliance with vendor program terms

Counter Sales

  • Enters orders into point-of-sale system and validates accuracy
  • Processes sale and return transactions
  • Reviews departmental requisitions for completion and take corrective action if required


  • Participates in inventory reconciliation process
  • Participates in the planning and execution of promotional activities
  • Participates in department and University IT projects
  • Participates in department, vendor and University IT meetings
  • Keeps up to date on relevant and emerging technologies and enhance personal and professional growth by utilizing self-study, attending approved job related seminars, conferences and courses.


Associate’s degree and 2-3 years of related experience; Bachelor’s degree and 1-2 years of sales related experience preferred: or equivalent combination of education and experience. Excellent communication and customer service skills required. Proficiency in both Macintosh and PC environments is desired.

EOE Minorities/Females/Protected Veterans/Disabled

Job Title: Retail Consultant

Location: Central Administration

Job ID: 207138

Regular/Temporary: Regular

Full/Part Time: Full-Time