Comcast Technical Project Management Enthusiast in Philadelphia, Pennsylvania
Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.
Responsible for managing and leading the technical delivery of the NextGen Billing platform supporting Residential services. Act as a liaison with appropriate company personnel and vendors to ensure project compliance to standards.
Coordinate multiple complex high priority tasks. Assure feature and functionality and performance metrics requirements are defined. Initiate, facilitate, and monitor specific inter/intra-departmental project progress and performance to assure quality and on time delivery.
Ensure milestone dates are met. Monitor risks and dependencies during various stages of the project and escalate issues to the appropriate level of management. Maintain project status reports for the technical delivery aspect of the overall NextGen Billing Resi program. Create and manage contingency plans for projects. Estimate and manage budgets. Evaluate the impact of change requests against communicated timelines. Identify and understand the critical paths of a given project, and identify all work dependencies. Provide project management support for several simultaneous, highly technical, challenging work streams and projects. Understand and explain how projects fit strategically into the overall company roadmap and strategic business initiatives. Acts as a subject matter expert. May be responsible for leading a team, but does not directly manage people.
Employees at all levels are expect to:
-Understand our Operating Principles; make them the guidelines for how you do your job
-Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
-Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
-Win as a team-make big things happen by working together and being open to new ideas
-Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do better for our customers
-Drive results and growth
-Respect and promote inclusion and diversity
-Do what's right for each other, our customers, investors and our communities
-Lead scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board.
-Create and track Technical Delivery plan in conjunction with the Scrum Masters and Lead Engineers across all system domains contributing to the development of the overall solution.
-Lead and track tasks and milestones across all parties, including vendors. Lead, facilitate and drive programs. Share responsibility and accountability for programs.
-Facilitate bug triage, manage bug lists across vendors, track issue resolution with lead engineer.
-Lead change request generation and tracking.
-Make project scheduling decisions in conjunction with the lead engineer or to facilitate conversations necessary for decision making.
-Report on project's progress as required by product engineering management.
-Identify and manage critical path and risk areas, and create risk response and mitigation plans.
-Report weekly (or as necessary) on any risks/issues.
-Proactively work to unblock open issues and eEscalate as required when unable to unblock open issues.
-Work with other project managers to track and manage inter-project dependencies.
-Communicate updates on major milestones, escalations, and status to lead engineer and lead project manager.
-Work with lead engineer and management to set project specific budget.
-Project spend rates based on the budgets.
-Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area.
-Lead junior-level project managers on the team. Identify interfacing touch points, and ensure handoffs between teams are accounted for. Ensure requirements/design and environments are established to support interfacing touch points.
-Consistent exercise of independent judgment and discretion in matters of significance.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned
-Bachelor's Degree or Equivalent inTechnical discipline
-Generally requires 11 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer