Kforce IT Specialist Mid in Patuxent River, Maryland

Kforce is immediately adding a full time IT Specialist Mid to our team in support of our enterprise technology solutions client in Patuxent River, Maryland (MD). This position provides direct desk-side support to the customer, troubleshoots and repairs IT devices.Duties Include:

  • Under general direction, applies specialized knowledge in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering or legacy evolution

  • Applies specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology

  • Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction

  • Defines scope, plans and deliverables for assigned projects

  • Collects, identifies, defines and organizes detailed user and information technology requirements

  • Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations

  • Confirms and prioritizes project plans and deliverables with the customer

  • Participates in business and technical information technology solution implementations, upgrades, enhancement and conversions

  • Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems

  • Applies metrics to monitor performance and measure key project criteria

  • Prepares system documentation

  • Establishes and maintains security, integrity and business continuity controls and documents

  • Participates in special studies

  • Stays current on emerging tools, techniques and technologies

  • Assists information engineers on application of specialized knowledge to coding, testing, implementation

  • 4-9 years of experience in Information Systems

  • Experience with Microsoft Windows OS, versions 7, 8, 10, HP Service Manager, Remedy, or similar Service/Help Desk ticket management software, and basic network troubleshooting

  • Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting

  • Basic network troubleshooting (TCP IP) DoD 8570: A Certification on hand on first day (Could accept Network , or CISSP) NMCI experience or knowledge preferred

  • Excellent customer service/customer interaction skills

  • Exceptional communication and documentation skills for troubleshooting and trouble ticket handling

  • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information

  • Applicants must be fully authorized to work in the U.S. without sponsorship

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours