Kforce Help Desk Engineer in Horsham, Pennsylvania

Kforce has a client seeking a Help Desk Engineer in Horsham, Pennsylvania (PA).Essential Functions:

  • Design, document, and deploy solutions on a daily basis utilizing industry best practices

  • Use experience and judgment to plan and accomplish goals; Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner

  • Investigate incidents and problems; perform root cause analysis in effort to provide permanent resolutions

  • Ingest current processes used within the IT organization to identify areas for improvement

  • Author support and process documentation for supported platforms and applications deployed throughout the organization

  • Provides support to end-users including identifying, researching and resolving technical problems, responding to telephone calls, e-mails, and requests for technical support, and differentiating technical problems from users

  • Installs approved software releases, system upgrades, patches and resolves software related problems

  • Deploy new or replace existing end-user hardware

  • Perform other duties as assigned

  • Bachelor's degree or equivalent industry experience

  • ITIL or HDI Certification a plus

  • Minimum of 3-4 years of experience in a helpdesk environment

  • 1-2 years of desktop support experience, deploying and supporting desktops, laptops and printers

  • Hands on experience with Windows 7, Window 10, MS Office applications, Active Directory, Citrix, DameWare, SCCM, ServiceNow

  • O365 account provisioning and support

  • VPN configuration and management

  • Both hardware and software support experience

  • Strong written and verbal communication skills

  • Multi-tasking and prioritization skills

  • Mobile support

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00