M & T Bank Single Point of Contact Mortgage Default Specialist I - 3DHDA in Getzville, New York
Schedule : Mon - Fri 8am - 5pm including 1x late night per week from 12-9pm, including two Saturdays per month from 8am-12pm.
Mon-Thurs 12pm -9pm, Fridays 8am-5pm, two Saturdays per month 8am-12pm.
Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to the Bank. Must adhere to the requirements of federal registration under the SAFE Act.
The position is responsible for support in a variety of functions to include but not limited to the following:
Handle more complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing or Post Charge Off Collections.
Investigate and conduct skip tracing as required by utilizing the numerous resources available. Submit recommendations for account placement with third party collection agencies or attorney firms.
Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions and / or contacts business partners and vendors to ensure services provided are meeting predetermined SLA’s.
Participate in loss prevention by employing strategies that provide adequate protection for the Bank with respect to its’ interest in the collateral securing the loan, while maximizing the cost containment opportunities.
Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
Develop an understanding of the business and its functions, processes and operations.
Keep abreast of business and market trends that may affect business department.
Perform other related assignments / projects as requested by management.
Nature and Scope:
The incumbent works under general supervision.
The incumbent has internal contact with other departments and externally with customers and service providers.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
Minimum Qualifications Required:
Associate’s degree or in lieu of degree two years’ relevant work experience.
Minimum two years’ collections, loss mitigation, senior customer service, telephone call center or customer facing experience.
Working knowledge of utilized word-processing, spreadsheet, and departmental software.
Knowledge of skip tracing software and BK servicing systems.
Basic understanding of the bank’s general operations and systemic functionality.
Strong written and verbal communication skills.
Understanding of local / state laws and regulations governing the repossession and sale of collateral.
Demonstrated ability to provide direction and lead others.
Motivated, team player with a positive and friendly attitude
Ideal Qualifications Preferred:
Minimum two years’ collections experience and exposure to post charge off collections, repossession, remarketing, REO, foreclosure, loss mitigation, or bankruptcy.
One year accounting experience.
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.