SHINE Systems & Technologies IT Specialist II- ACTIVE TS/SCI + POLYGRAPH CLEARANCE REQUIRED in Fort Meade, United States
Install, operate, configure, diagnose, and repair computers, related software, and peripheral equipment. Information Technology Specialists conduct individual and group training sessions and demonstrate how to use computer programs by developing, preparing, and evaluating training program outlines, training manuals, instructions, reference manuals, and other materials. Provide training related to computerized applications and conduct quality assurance reviews and the evaluation of existing and new software products. More senior Information Technology Specialists plan and manage large-scale upgrades, coordinate large-scale migration activities, design, install, configure and install data networks, and provide expert technical skills to solve challenging IT issues.
Develops, prepares, and evaluates training program outlines, training manuals, instructions, reference manuals, and other materials
Provides training related to computerized applications
Supports older technology during transition phases and tests new equipment, software, and technologies for replacement
Monitors and distributes helpdesk calls and assists with report programming
Possesses expert-level knowledge of computers and peripheral equipment, including operating systems and basic operations functions, system and memory configurations, and software
Develops high-level system design diagrams, program design, coding, testing, debugging and documentation
Conducts quality assurance reviews and the evaluation of existing and new software products
Installs, operates, configures, diagnoses, and repairs computers, related software, and peripheral equipment
Monitors activity and components of data communications networks and identifies software and hardware malfunctions
Determines users’ needs and problems, understands program requirements, and develops effective solutions; prepares documentation materials
Presents technical concepts and procedures on software
Establishes rapport quickly and effectively with groups and individuals and maintains effective working relationships
Minimum five (5) years of experience as an IT Specialist.
Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline.
Bachelor’s Degree = One year of experience
Master’s Degree = Two years of experience
Ph.D. = Three years of experience
Minimum DOD 8140 / DOD 8570 IAT LEVEL 2
This position requires the ability to pass an additional layer of security review