SunPower Corporation Analyst, Consumer Collections in Binan, Philippines
Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
SUMMARY OF ROLE
SunPower is seeking to hire Analyst for Consumer Collections. This position will be responsible for management of account delinquencies for SunPower Capital. The position will work closely with key internal Stakeholders and teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Take inbound calls and make outbound calls as scheduled or necessary to SunPower customers – homeowners, authorized parties and Home Builders
Resolve individual debtor situations involving delinquencies and fees disputes
Utilize email communication as necessary in addressing account delinquencies
Set customer’s expectations around payment options or payment plans to cure the accounts
Advertise ACH or automatic debit enrollment to all accounts that use other payment methods
Ensure that certified and dunning letters are processed as scheduled
Ensures compliance to all federal and state Fair Debt and Collection laws
Improve efficiencies through technology and tools to decrease delinquency and defaults and promote timely resolution of customer issues.
Identify opportunities for driving Process Excellence initiatives within the collections Contact Center.Provide support for members or implementation of the initiatives by others.
Perform other responsibilities as assigned by Supervisor
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum of 2 years in College
With at least 1 to 2 years’ experience in Customer inter-facing environment (e.g. BPO, main stream call center)
Ability to manage complex transaction processing function
Experience in managing client-facing team in a Customer Service and Collection environment
Computer literate: MS Office (e.g. MS Word, Excel, Power point, and other relevant application)
Highly analytical and patient
Ability to grasp and emulate technical terminologies, procedures and processes
Highly effective in oral communication and writing email correspondence.
Must be flexible and can adapt to a fast-paced working environment
Attention to detail and the ability to work under pressure are keys
Collection focus, must have the passion, commitment and drive to cure the account delinquency
Night shift adaptability and flexibility to support North America customers
OTHER PERTINENT INFORMATION
Willing to work in Sta. Rosa, Laguna
Willing to be flexible in work shift