AAA Northeast Insurance Customer Service Trainee in Providence, Rhode Island
As one of the most recognized brands in the nation, AAA has over 100 years of experience with an outstanding reputation in the Insurance industry.
AAA Insurance Agency is a multi-state agency that offers its employees unlimited career opportunity with paid insurance education and training. Compensation includes competitive wages, benefits and a generous incentive plan.
Now is the time to join an industry leader that is passionately committed to providing exceptional products and services to our members. We commit and strive to provide our employees with the opportunities and training to reach their full potential.
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training.
AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life.
Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.
Under direct supervision in our member service center, the Insurance CSRI learns to process all types of incoming insurance mail, i.e., processing discount forms, driver change requests, cancellations, etc.; assists with the day-to-day servicing of the property/casualty lines by completing pre-insurance inspection forms and sending form letters to insureds generated by CSR II and Lead CSRs.
It is expected that this individual will work towards mastery of the Insurance Customer Service function.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Learns all aspects of the Insurance Customer Service function; responsible for developing strong computer skills utilizing Insurance software and the Microsoft Office platform; develops technical knowledge of insurance industry and complete familiarization with Insurance Agency's policies and procedures; Processes returned mail received from insureds and insurance companies; strives to obtain working knowledge of impacts of errors; corrects errors on returned mail in a timely and effective manner.
Processes discounts that are received through email or mail; uses judgment to apply effective date of discount and ensures that proper documentation is received.
Answers incoming phone calls to process address change requests, claim related calls and payments; learns how to counsel clients as to procedural matters affecting claims; may handle incoming calls from upset insureds and may advise clients of options available to them in pursuing a claim; attempts to cross sell other lines of insurance and other AAA products and services; elevates complex questions to the next level of customer service authority.
May assist CSR II and Lead CSR in research of premium differences to identify origin of difference; obtains information from master file, selling agent and/or insurance company to resolve discrepancies; develops an understanding of the theory of rating; contacts insureds to explain premium difference; adheres to AAA's exceptional Five Diamond customer service standards in handling customer inquiries.
QUALIFICATIONS: High school diploma or GED required.
A minimum of one year experience in a business office environment is required. Customer service and call center experience is preferred. Must have strong communication skills.
Ability to function as a team member, including the ability to adapt to changing priorities required.
Must be able to perform tasks with great accuracy and attention to detail.
Strong organizational and time management skills required.
Some problem-solving skills required.
Familiarity with the Microsoft Office platform of products preferred.
401(k) plan with a generous company match and an annual contribution by the Club
Employee and Dependent Life Insurance
Accidental Death & Dismemberment Insurance
Paid Time Off
Schedule: Monday-Friday 8:30-am-5:00pm during training. After training, your schedule will be between the hours of Monday, Tuesday, Wednesday 2:00-7:00, Thursday 1:00-6:00 and Friday 12:00-5:00. Alternating Saturdays with time off during the week.
Requisition Number: 17-0821
Title: Insurance Customer Service Trainee
Type of Position: Regular