American Airlines Member Services Representative, AA Credit Union Payments Processing in Ft Worth, Texas

Location: AAFCU Headquarters (DFW-AACU)

Additional Locations: None

Requisition ID: 9049

Job Description

American Airlines Federal Credit Union has an opening for a Member Services Representative in the Payments Processing department at its headquarters located in Ft. Worth, Texas. This position will be responsible for daily functions associated with check processing, item processing, direct payments and funds transfers.

Principal Duties and Responsibilities

  • Completes data entry and balancing functions

  • Coordinates return items with members, outside vendors, the Federal Reserve Bank and other institutions

  • Assists other departments with fraud resolution, member inquiries and related Accounting general ledger balancing

  • Works member cases/activities assigned

  • Follows and maintains policies and procedures to ensure strict compliance of NACHA rules and regulations and Federal Banking laws

  • Processes loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy and payoff checks

  • Reviews, analyzes and approves Remote Deposit, Mobile, ATM, and other imaged enabled products

  • Logs, researches and makes necessary GL, account adjustments and/or returns

  • Processes Stop Pays and Check Batching

  • Completes daily balancing and branch closing

Job Description (Continued)

  • Obtains information from members for the timely and accurate processing of international and domestic funds transfer requests

  • Researches and verifies incoming and outgoing funds transfer information

  • Communicates with vendor to process funds transfers

  • Understands and is familiar with outgoing and incoming funds transfer laws

  • Deposits check returns, researches member returned checks on draft changes, processes member checks, verifies members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers

  • Completes daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees

  • Performs other duties as assigned

Job Qualifications

Minimum Qualifications

  • High school diploma or GED

  • Intermediate Excel and Word experience

  • Must pass applicable American Airlines pre-hire compliance checks

  • Must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)

  • The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

Preferred Qualifications

  • Previous customer/member service experience

  • Previous banking or Credit Union experience

Factors that determine level

  • Level of education and/or equivalent, relevant experience

  • Proficiency

  • Ability to work independently and/or amount of direction needed

  • Scope and complexity of work

  • Level of authority and latitude in making decisions

Job Qualifications (Continued)

Knowledge, Skills & Abilities

  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

  • Ability to exercise excellent customer service skills

  • Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team

  • Ability to effectively communicate with all levels both verbally and written

  • Ability to perform mathematical calculations and analyze data

  • Ability to effectively prioritize work and meet deadlines under high volume pressure

  • Ability to cross-train and perform any role assigned within department

  • Ability to interact professionally with all employees and members

  • Ability to work independently and with minimal supervision

  • Ability to self-motivate with strong organization skills and capacity for attention to detail

  • Ability to effectively prioritize work and meet deadlines

  • Ability to work extended hours in support of business needs

  • Ability to maintain satisfactory performance and attendance

Additional Locations: None

Requisition ID: 9049

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.