eBay Customer Experience - Buy/Sell Support in Dublin, Ireland

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

As part of our eBay UK High Value support team, you will be supporting the needs of both UK & Irish buyer and sellers on eBay. We work both proactively & reactively. As a direct point of contact for our customers, you will represent us to a very high standard of professionalism.

Important Info: the start date for this role is 18.09.2017. We require your availability for 7 consecutive weeks of training (without holidays).

Responsibilities

  • Dealing with inbound and outbound calls with eBay High Value customers

  • Answering emails from eBay High Value customers

  • Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication

  • Express a significant capacity to troubleshoot all products related to the eBay platform and clearly offer solutions or recommendations

  • Own customer issues to the point of resolution, keeping customers updated throughout

  • Ensure all information related to customer issues is logged and tracked

  • Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind

  • Promote & encourage best practice on eBay

  • Provide direction to Top Sellers on how to improve their business performance on eBay (on Shop Features, Seller Dashboard, DSR’s, Shipping, Policy, etc.)

  • Be an advocate and ensure satisfaction of the High Value customer group

  • Provide up-selling, cross-selling and account retention services as directed or needed

  • Achieve Quality, Satisfaction & Metric driven Targets as set out by Team Leader

  • Utilize discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer

Requirements

  • Minimum of 1 year previous customer service experience within a call centre/call handling environment is essential

  • Fluent written and verbal English essential

  • A proven ability to deal with challenging customers and situations

  • Must be proven performer in achieving metrics

  • An excellent communicator with the ability to build and maintain strong working relationships

  • Ability to work in a phone based customer focused, target-driven environment

  • Proven problem-solving skills and experience in delivering practical solutions

  • A high degree of flexibility, team spirit and independence

  • Technical skills: familiar with working on the Internet with a working knowledge of Microsoft Office programs such as Outlook, Excel and Word

  • Available to work evening and weekend shifts

  • General understanding of eBay- it is an advantage if you are a buyer or seller on eBay

  • Eligibility to work in Ireland

What we offer?

  • Be a part of a team that helps to shape the shopping experience of the future

  • A supportive environment that allows our employees to thrive and learn

  • European Headquarters based in Blanchardstown, Dublin 15, only 15 minutes from the thriving Dublin City – a subsidised bus service is provided

  • Our benefits ensure you are well taken care of with quality health and wellness programs including free site gym!

  • An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Ireland and Europe 2015

eBay Benefits!

  • 25 Days Holidays

  • Healthcare Plan

  • Life Assurance

  • Pension Plan

  • Educational Assistance

  • Free Gym

  • Subsidised Canteen

  • Employee Discounts

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eBay Inc. is an equal opportunity employer, dedicated to workforce diversity. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability or long term unemployment circumstances. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible.